We do not guarantee delivery dates and we only guarantee that your order will be delivered from our warehouse to the post office on time.

• Please consider that holidays will affect delivery dates and ship dates.
• Inclement weather may cause delivery delays. 
• We try to ship all orders placed before 12 pm EST the same day but it could take up to 24 hours on business days to ship. Orders placed after 12 pm EST will be shipped the following day. We do NOT ship on Sundays.
• Priority Mail service has an expected delivery of 2 or 3 days from the date the order is shipped (excluding Sundays) but we cannot guarantee delivery dates.
• If you are looking for information about your tracking number, please log into your account and check your order.  You will find the tracking information there once the tracking number has been created.
• Please allow up to 24 hours for tracking numbers to update with the USPS before contacting them for assistance.
• If your package appears that it is stuck somewhere during its' travels or seems to be heading in the wrong direction, we are unable to assist and you will need to contact the USPS with your tracking number right away.  They are the only ones who can track the package down and retrieve it if necessary or provide further information.  
• All packages are shipped discreetly for your privacy.
• We currently ship domestically from Florida to all states in the U.S. except for the following:  San Diego, Alabama, Indiana, Vermont, Wisconsin, Arkansas, and Tennessee. Please be advised that Mitragyna Speciosa is prohibited in these states and our system will not allow shipping to these destinations.
• We do not ship internationally.